Shipping, Refund & Return Policy
Shipping Information
Free Shipping: UK orders £25 and over receive free Royal Mail Tracked 48 delivery. (Please note: this is a tracked service, not a guaranteed delivery time.)
Upgrade to Tracked 24: For orders £25 and over, upgrade to Royal Mail Tracked 24 for just £4.99.
Orders Under £20:
Royal Mail Tracked 48: £4.99
Royal Mail Tracked 24: £5.99
Guaranteed Delivery: For guaranteed delivery, choose:
Royal Mail Special Delivery by 1pm: £15.99
Royal Mail Special Delivery by 9am: £19.99
Shipping Address Responsibility: It is the customer's responsibility to provide an accurate shipping address at checkout. We cannot be held liable for non-delivery, refunds, or replacements if an incorrect address is provided.
Refund Policy
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Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund. Our system only allows us to do refunds.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Partial Returns:
For a refund, please return all the items originally included. For a refund to be processed, we require all items from your original purchase to be returned. For example, if you bought a pack of 100, we need all 100 pieces back. Similarly, if you purchased 5 packs of 100 pieces, all 500 pieces must be returned. Should you be unable to return the complete order, we reserve the right to do the following:
- Return Denied: We may decline your return request if not all items are sent back. Should you wish for the unrefunded items to be returned to you, you'll be responsible for the return shipping cost; otherwise, the items will be restocked, and no refund will be issued
- Restocking Fee: If you don't need the remaining items, we may be able to offer a partial refund for the returned portion, minus a 20% restocking fee of the total order value to cover processing costs.
To return your product, you should mail your product to: 102 Tarnwood Park, Eltham, London, SE9 5PE
IMPORTANT: To complete your return, we require a receipt or proof of purchase to be enclosed in the returned items.
Please note, due to company policy we do not offer a free returns service & we are not able to cover the cost of returns for any reason. The cost of returns must be covered by the customer. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
There are certain situations where only partial refunds are granted (if applicable) - Any item that is returned more than 30 days after delivery.
Used items are exempt from being returned.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@keayvitalparts.co.uk.
Exchanges: Unfortunately due to internal system set up we are not able to offer exchanges, the best way to go about this would be to return the items and order the correct items required.
If you are shipping an item over £25, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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Let customers speak for us
from 886 reviews
Purchased these after a search to fit onto my recently made Step/Chair for anti-slip on feet and too step . Had some larger ones but the 17mm ones were idesl. Keay Vital Parts delivered promptly so i could complete my project.

Quality products
Excellent service, very helpful and friendly

Excellent product

I found the short film on your website very informative. And so ordering the right part was made so easy, and also the service was great.

Amazing, I bought them for the legs on my dog bed as every time she jumped on it the bed would move a foot blocking the door way. Well no more they do what they say,non slip, wish I'd have found them sooner, thanks.

Items arrived most promptly, fitted perfectly and seem to have solved the problem of noisy chais scraping on the tile floor.

Pleased to find these, web-siter description and details accurate, price OK and delivery service excellent.

These chair/table leg protectors are perfect

Delivery was quick and the rubber end caps with steel base fitted perfectly,well done.

Exactly what I was looking for to protect my floors and strengthen the feet of our kitchen stools. Item was exactly as described and service and communication prompt and professional.
Easy purchase from start to finish!

Efficient and prompt delivery. Tube inserts fit perfectly

The old self adhesive protective pads at the base of all my kitchen chairs had either come off or were worn out. The new ones supplied by Keay Vital Parts actually screw into the base of the legs, so will never come off.

Nice firm to deal with. Good product, arrived quickly, well packaged with the added touch of including a drill bit to complete installation.